Shipping Policy

Bat Factory Haryana (“we” and “us”) is the operator of https://gladiatorcricket.in (“Website”). By placing an order through this Website, you agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement, to mutually protect and set expectations regarding our service.

We are committed to delivering your order with high-quality packaging and within the estimated delivery timelines.

Delivery
For customers in India, orders are processed and shipped within 2–3 business days through registered domestic courier companies.

International orders are processed and dispatched within 2–3 business days and delivered within 7–21 business days depending on the destination and shipping method selected. Express options may be available for select locations.

Please note that delivery times may vary due to customs clearance, local postal delays, or unforeseen circumstances. You will receive tracking information once your order has been dispatched.

1. Shipping Costs
Shipping costs are calculated at checkout based on your order and location. In some cases, we may offer free shipping depending on the product and delivery destination.

2. General
All orders are subject to stock availability. We strive to keep accurate stock counts on our website, but occasionally, there may be discrepancies. In such cases, we will fulfill the available items and contact you regarding the backordered items — you may choose to wait for restocking or request a refund.

3. Delivery Terms
– Domestic shipments: In transit for 2–7 business days.
– International shipments: In transit for 7–21 business days (standard shipping). Delivery times may vary by country and selected shipping method.

4. Dispatch Time
Orders are usually dispatched within 2–3 business days after payment confirmation.
Our warehouse operates Monday to Saturday during regular business hours, excluding national holidays. We take steps to ensure shipment delays are minimized during holiday closures.
If your delivery time exceeds the expected window, please contact us so we can investigate the delay.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link to monitor the progress of their shipment using the latest information provided by the courier service.

6. Parcels Damaged in Transit
If your parcel arrives damaged, we recommend refusing delivery and contacting us immediately. If you were not present at the time of delivery, please contact us for assistance with the next steps.

7. Duties & Taxes
For domestic orders, GST is included in the prices displayed.
For international orders, customs duties and taxes (if applicable) are the responsibility of the customer and may be charged upon arrival in your country. Please check your local regulations before placing an order.

8. Customer Service
For all customer service inquiries, please contact us using any of the methods listed on our Contact Us page.